Customer Support Officer

Job Description

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or in person in a timely and professional manner
• Resolve customer complaints and issues while maintaining service quality standards
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal departments to ensure quick resolution of customer concerns
• Follow company policies, procedures, and service guidelines
• Support customer retention by delivering a helpful and positive experience

Required Qualifications & Skills:

• Bachelor’s degree or equivalent qualification preferred
• 1–3 years of experience in customer support or a similar role (fresh candidates may also apply)
• Strong communication skills in English and Urdu
• Good problem-solving and interpersonal skills
• Ability to work under pressure and handle multiple tasks
• Basic computer skills (MS Office, CRM systems preferred)